Last Updated: 31 August 2026

  1. Regular Delivery

Orders for products that are currently in stock are generally processed and dispatched according to the delivery schedule communicated at the time of ordering.

Actual delivery time may vary depending on location, courier service, weather, holidays, transportation, and other circumstances.

  1. Pre-Order Delivery

For Pre-Order products, the estimated delivery timeline is:

7–15 Days

This is an estimated timeline and may be affected by international shipping, customs clearance, supplier delays, transportation, or other circumstances beyond our reasonable control.

If Drift Bangladesh cannot deliver the Pre-Order within the applicable promised timeline, the customer may choose to cancel the order and receive a refund of the advance payment made for that order.

  1. Delivery Address

Customers must provide a complete and accurate delivery address and an active phone number.

If an order cannot be delivered because of an incorrect address, unreachable phone number, customer refusal, or failure to cooperate with the courier, additional delivery or return charges may apply.

  1. Refusal or Failure to Receive an Order

If a customer places an order and subsequently refuses or fails to receive the product without an issue attributable to Drift Bangladesh or the product itself, the customer may be required to pay the applicable delivery and return charges.

If the product is returned to us without damage or defect, further action will be taken according to the applicable order and refund conditions.

  1. Inspection at the Time of Delivery

Customers should inspect the package and product in front of the delivery person whenever possible.

Customers should check:

Packaging condition
Product condition
Visible physical damage
Included accessories
Major defects or missing items

Any visible damage or missing item should be reported immediately.

  1. Unboxing Video

We strongly recommend recording a continuous video while opening your package.

The video should begin with the sealed package and continue through the opening and initial inspection of the product.

An unboxing video may be requested when investigating claims involving:

Missing accessories
Shipping damage
Incorrect items
Packaging issues
Certain product-related complaints
7. Return Requests

A return request must be communicated to Drift Bangladesh as soon as reasonably possible after discovering an eligible issue.

Products may be inspected before a return, replacement, refund, or other resolution is approved.

  1. Non-Returnable Situations

A return or warranty claim may be rejected where the issue is caused by:

Physical damage caused after delivery
Accidental damage
Misuse
Negligence
Water or liquid damage
Unauthorized modification
Unauthorized repair
Improper charging or use
Normal wear and tear
Failure to follow product instructions
9. Refunds

Where a refund is approved, the refund amount and method will depend on the circumstances of the order, payment method, and applicable policy.

Any applicable delivery, return, or other non-refundable charges may be deducted where permitted.

Warranty & Technical Support Policy

Last Updated: 31 August 2026

  1. 24-Hour Technical Support / Warranty Window

Drift Bangladesh provides a 24-hour technical support/warranty window beginning from the time the customer receives the product.

If the product has a genuine technical or manufacturing-related issue during this period, the customer must contact us as soon as possible.

Our technical team may request photographs, videos, testing, or other information to determine the cause of the issue.

  1. What Is Covered

Subject to verification, technical support may apply to genuine technical or manufacturing defects that were present when the product was delivered.

Examples may include:

Product not functioning as intended
Certain manufacturing-related technical failures
Genuine technical defects not caused by customer use

The final determination will be made after inspection or technical assessment.

  1. Physical Damage Is Not Covered

The 24-hour technical support/warranty policy does not cover physical damage caused by the customer or after delivery.

Examples include:

Breaking or cracking the body
Damage caused by collision
Damage caused by dropping the product
Water or liquid damage
Burn or electrical damage caused by improper use
Damage caused by unauthorized modification
Damage caused by unauthorized repair
Damage caused by misuse or negligence
4. Customer Inspection Responsibility

Customers are strongly advised to inspect the product immediately upon delivery and report any visible physical damage to the delivery person.

Failure to inspect the product immediately may make it more difficult to establish whether damage occurred during transportation or after delivery.

  1. Technical Support Process

When contacting Drift Bangladesh regarding a technical issue, the customer may be asked to provide:

Order information
Photos
Videos
Product condition details
A description of the issue
Relevant testing information

Our support team may provide troubleshooting instructions before determining the next step.

  1. Warranty Does Not Mean Automatic Replacement

A technical complaint does not automatically guarantee a replacement or refund.

Drift Bangladesh will first assess the reported problem and determine whether it falls within the applicable warranty/support conditions.

Depending on the circumstances, the resolution may include:

Technical troubleshooting
Repair or adjustment, where possible
Replacement of a relevant component, where applicable
Product replacement, where applicable
Other reasonable resolution
7. Unauthorized Modification

Any modification, opening, repair, rewiring, alteration, or use of unauthorized components may void the applicable technical warranty/support.

  1. Batteries and Consumable Components

Batteries and other components subject to normal wear, misuse, improper charging, or improper storage may have limitations under the technical support policy.

Customers should follow the manufacturer’s charging, operating, and storage instructions.

  1. Return Shipping

Where a return is approved because of a verified product-related issue, Drift Bangladesh will communicate the applicable return procedure and responsibility for shipping charges.

Where a return is requested because of customer preference, refusal to receive, incorrect ordering, or a customer-caused issue, applicable delivery and return charges may be the customer’s responsibility.

  1. Policy Interpretation

Drift Bangladesh reserves the right to inspect and verify all warranty and technical-support claims before approving any replacement, refund, or other resolution.

This policy does not limit any rights or protections that cannot legally be excluded under applicable law.

  1. Contact

For Technical Support, Warranty, Delivery, or Return-related assistance:

Drift Bangladesh
Website: www.driftbangladesh.bd
Phone / WhatsApp: 01410816719

Please keep your order information available when contacting our support team.

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